With the Falls Assessment — a comprehensive in-home visit by a physiotherapist who evaluates balance, strength, gait, and home hazards. You get a written fall-risk report and a personalized care plan. From there, families usually add Daily Prevention Care (PSW visits), Falls Prevention Physio, or both — depending on what the assessment finds.

A physiotherapist comes to your loved one's home for a thorough in-home assessment. They test balance, strength, gait, and mobility using clinical tools, review medications for fall risk, then walk through every room identifying hazards. You leave with a written Stay Safe at Home Plan — findings, recommendations, and a clear next step.

If your loved one may benefit from a walker, rollator, or other mobility device, the physiotherapist can also complete an ADP (Assistive Devices Program) assessment at the same visit, helping access Ontario government funding toward the device.

Yes. Our co-founding physiotherapist is a registered assessor through Ontario's Assistive Devices Program. If your loved one would benefit from a walker, rollator, or other mobility device, she can complete the ADP assessment — often as part of the Falls Assessment visit.

The ADP program covers up to 75% of the approved device cost for eligible Ontario residents. It's one of the most underused programs in home care, and most families have no idea it exists.

Most home care companies send a caregiver with a task list. We send a caregiver with a physio protocol.

After the Falls Assessment, our physiotherapist designs a daily movement routine specific to your loved one's fall-risk profile. Every PSW visit follows that protocol — safe transfers, balance exercises, steady routines. PSWs also flag any changes (new unsteadiness, a near-miss, medication changes) back to the care team.

It's the difference between responding to falls and preventing them.

Most families have a caregiver in place within 48-72 hours. If you're dealing with something urgent — a hospital discharge, a fall, a sudden decline — call us directly and we can often arrange same-day or next-day support.

Here's what happens: We'll have a conversation to understand your situation (usually 20-30 minutes). From there, we match you with a caregiver based on skills, schedule, personality, and location. We don't send whoever's available — we send someone chosen for your family. Once matched, we handle the scheduling and your caregiver arrives prepared with everything they need to know.

Tell us and we'll find someone new. No cost, no penalty, no awkward conversations. You don't even need a reason — "it's not the right fit" is enough.

The relationship between a caregiver and your loved one matters more than anything else we do. Some people click immediately. Sometimes it takes a second try. We'd rather swap caregivers quickly than force a relationship that isn't working. Our goal is to find someone your parent actually looks forward to seeing — not just tolerates.

No contracts. You can increase hours, decrease hours, pause, or stop entirely — whenever you need to. We bill weekly for the hours used, and that's it.

We know your situation can change fast. Your parent might improve after surgery and need less help. Or they might decline and need more. Family circumstances shift. We're not going to hold you to something that no longer makes sense. If we're doing our job well, you'll stay because you want to — not because you're locked in.

Three services, three clear prices.

The Falls Assessment is $299 — a comprehensive in-home visit by a physiotherapist. Daily Prevention Care (PSW visits) runs from $35/hr, depending on the time of day and schedule. Falls Prevention Physio is $145 per session, or $520 for a package of four.

Before care starts, you'll get a clear written quote. The rate you're quoted is the rate you pay — no surprise admin fees, no bait-and-switch. We'll also point you toward any funding you may qualify for: veterans' benefits, private insurance coverage, or the Medical Expense Tax Credit.

Four hours of real care with a caregiver matched to your situation. Not an assessment. Not a sales pitch. Actual hands-on support — whatever your loved one needs that day. Help with bathing, a home-cooked meal, a walk around the block, companionship and conversation.

The goal is simple: see what it actually feels like to have help. Watch how your parent responds. Notice whether you feel relieved or still anxious. If it's not right, you've spent $100 and learned something. If it is right, you'll probably wonder why you waited so long to get support.

We serve Toronto and the Greater Toronto Area — including North York, Scarborough, Etobicoke, Markham, Richmond Hill, Vaughan, Mississauga, Ajax, and Pickering.

We're selective about where we operate because we cluster our caregivers geographically. Your caregiver won't be commuting 45 minutes — they'll live nearby, often within 10-15 minutes. That means more reliability, less burnout, and someone who's actually part of your community. If you're outside our current service area, let us know — we're expanding and may be able to help soon.

Matching is the most important thing we do — get it right and everything else flows.

We start with the practical: What type of care is needed? What's the schedule? Where do they live? Then we go deeper: personality, communication style, interests, cultural background, language. Someone caring for a retired engineer with early dementia needs different skills than someone supporting a social, active 85-year-old who just needs companionship.

We also match geographically. Your caregiver will live nearby — usually within 10-15 minutes. This isn't just convenient; it means they're more reliable, less stressed from commuting, and more likely to stay long-term.

Once we've made a match, we don't disappear. We check in after the first shift, the first week, and regularly after that. If something's off, we adjust.

That's the goal. Consistency matters — especially for seniors with dementia or anyone who takes time to warm up to new people. Your loved one shouldn't have to meet a stranger every week.

We assign a primary caregiver to each family. When they need time off, we have backup caregivers who are briefed on your situation — not random replacements. You'll know in advance if there's ever a change, and we'll make sure the transition is smooth.

You'll have a direct line to our care team — real people, not a call center. If your caregiver is sick or there's an emergency, we'll arrange backup coverage as quickly as possible. For urgent situations, that often means within hours.

We're not a 9-to-5 operation. If something happens at 6 AM or 10 PM, you can reach someone who knows your family and can actually help — not a voicemail or an answering service that takes a message.

Yes — we have nurses on staff who provide foot care and wound care nursing for clients who need it. These services aren't part of our core falls prevention program, but they come up often enough that we've made sure we can handle them.

If that's something your family needs, mention it when you call and we'll let you know how it fits with your care plan.