Frequently asked questions

Common questions about falls prevention, home care costs, and how to get started in Toronto. Can't find your answer? Call (416) 795-0373 or get in touch.

GETTING STARTED

Getting Started

SERVICES

Services

CAREGIVERS

Caregivers

COST & COVERAGE

Cost & Coverage

ABOUT HAVEN AT HOME

About Haven at Home

See how it works. Getting started is simple

STILL HAVE QUESTIONS?

Let's talk about what your family needs

Get in touch or call us directly. We'll listen, give you honest answers, and help you figure out the right next step.

Or call us directly

(416) 795-0373 — available 24/7

Frequently asked questions

Getting Started

How do I know if home care is right for my family?

Where do most families begin?

How quickly can care start?

Is the consultation really free?

Services

What services does Haven at Home offer?

What happens at the Falls Assessment?

How is your PSW care different from other home care companies?

What if my parent has already had a fall?

What if our needs change over time?

Can you help with ADP (Assistive Devices Program) applications?

Do you offer any services beyond the three main ones?

Caregivers

How do you screen your caregivers?

Can we request a specific caregiver?

What happens if our regular caregiver is sick?

Will we get the same caregiver every visit?

Cost & Coverage

How much does each service cost?

Does OHIP cover any of this?

Does insurance cover home care?

Are there tax credits for home care?

Is there a minimum commitment?

About Haven at Home

Who founded Haven at Home?

Are you licensed and insured?

What areas do you serve?

How do I reach you in an emergency?

Let's talk about what your family needs